For more than 60 years, we have existed to serve our members, not make a profit for ourselves or stockholders. This does not apply to FFCU members visiting FFCU locations – you will be able to conduct business at our locations as you always do. Friends and Family Credit Union understands it’s crucial to help protect you from account takeover fraud. That’s why we are introducing a new ID proofing measure for in-person visits to Shared Branch locations. Look for the logo when you’re providing your payment information. Members can use the services of our Notary Public at no charge.

In 2001, the credit union became a Community Charter to serve everyone in Stark County, Ohio, as Massillon Area Credit Union. In 2011, the credit union changed its name to Friends and Family Credit Union. We are a full-service cooperative financial institution with over $100 million in assets and serve more than 10,000 members. Friends and Family Credit Union was founded as The Massillon Area Credit Union in 1958 to serve the financial needs of employees of the Massillon school system. In 2001, the credit union became a Community Charter to serve everyone in Stark County, Ohio. In 2011, the credit union changed its name to Friends and Family Credit Union.To become a member, you must live, work, worship or attend school in Stark County, Ohio.

ART Telephone Banking

This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. Members can use a cashier’s check instead of a personal check to guarantee that funds are available. A cashier’s check is secured because the amount of the check must first be deposited by the individual into the credit union’s own account. They are ideal for situations where you don’t want to use cash or personal checks, such as paying bills, sending money through the mail, or making a down payment on a major purchase.

New IDCheck required for shared branch transactions

The Secure Sockets Layer (SSL) is a security protocol used by Web browsers and Web servers to help users protect their data during transfer. An SSL Certificate contains a public and private key pair as well as verified identification information. When a browser (or client) points to a secured domain, the server shares the public key with the client to establish an encryption method and a unique session key. The client confirms that it recognizes and trusts the issuer of the SSL Certificate. This process is known as the “SSL handshake” and it can begin a secure session that protects message privacy and message integrity. At Friends and Family Credit Union, you are not just a customer, you are a member/owner.

About this app

At Friends and Family, our members are the owners of the credit union. All earnings are returned to our members in the form of higher interest on savings, lower interest rates on loans, lower service fees, and new services. Since money is sent directly from your bank account to another person’s bank account within minutes, 1 Zelle® should only be used to send money to friends, family and others you trust. To become a member, you must live, work, worship or attend school in Stark County, Ohio. Family of current credit union members are also eligible to join.

• With a Debit Card, you can deposit, withdraw, transfer, or shop.
• Opt-in to receive E-statement in Online Banking or at any branch.
• You can have automatic payments taken out of your FFCU checking account for loan payments, insurance premiums, utility bills, and more.
• This does not apply to FFCU members visiting FFCU locations – you will be able to conduct business at our locations as you always do.

Easily start today using just your email address or U.S. mobile number:

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.

What is 128-bit encryption and how does it protect my account? Encryption is a mathematical process of coding and decoding information. Encryption ensures that information is scrambled in transit so that only the intended recipient can decode it.

Deposit accounts are insured by American Share Insurance for up to $250,000. By members’ choice, this institution is not federally insured, and if the institution fails, the Federal Government does not guarantee that depositors will get back their money. Members’ accounts are not insured or guaranteed by any government or government-sponsored agency.

At current computing speeds, a hacker with the time, tools, and motivation to attack would require a trillion years to break into a session with 128-bit encryption. Online Banking is a free and secure service that allows you to access your Friends and Family Credit Union accounts at any hour, day or night. Access to Online Banking is available on the left side of every page in our website, and is available via your computer, tablet and smartphone. Our Family Secure Checking makes it simple to keep your family finances safer and take advantage of smart discounts on financial services and everyday purchases. Access your checking account anytime online, by phone, or at a convenient ATM location.

• Stop into any branch or contact us to add this service to your debit card account.
• This allows our members to conduct transactions at more than 5,000 participating credit union branches around the world, just as you would at a Friends And Family Credit Union branch.
• Yes, Online Banking utilizes SSL 128-bit encryption for your protection.
• These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
• MasterCard SecureCode is a private code for your MasterCard debit account that you can use when you’re shopping online.

You can use your debit card anywhere you see the MasterCard® logo and for online purchases. This card is also an ATM card and can be used to withdraw cash at ATM machines. Experience the ultimate in convenience and value with Friends and Family’s checking and debit accounts. Enjoy no fees, unlimited check writing, emergency overdraft protection, and secure, versatile debit card features — without hidden fees or gimmicks. The credit union is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to members. Membership is also open to immediate family of current members.

Message Pay texts you as a reminder when your Friends and family loan payment is due. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes. Your shares (commonly known as savings) are protected for up to $250,000 per account through American Share Insurance, the nation’s largest private deposit insurer. Click here for more information regarding American Share Insurance. Friends and Family Credit Union was founded as The The Massillon School Employees Credit Union in 1958 to serve the financial needs of employees of the Massillon school system.

Earn triple rewards with our Mastercard

The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key. Like a longer password, a larger key has more possible combinations. In fact, 128-bit encryption is one trillion times stronger than 40-bit encryption.

Skip-A-Pay allows you to skip your monthly loan payment and keep the payment for other expenses. Friends and Family mails information to qualifying members when it is available. Look in your mailbox for details or contact us for more information. If you don’t know the person or aren’t sure you will get what you paid for (for friends and family credit union example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Transactions between enrolled users typically occur in minutes. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account. You can have part or all of your paychecks automatically deposited to your checking account. Ask your employer if you can take advantage of these convenient services. Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number. To locate your Zelle® QR code, log into the Tidemark FCU Mobile App, click “Send Money with Zelle®”.